Test Ride
Valentine's Day Sale! Save Up to $1580 on 2 Bikes.
Free Gifts ($158 Value) For All Bikes!
New York City is not available for shipment.
Ask a Ride Consultant
All New, All Electric
Make sure you choose the right one
E-Bikes Accessories
Ride with peace of mind - discover the right accessories for your e-bike model.
why rattan
Once Rattan, Always Rattan! Ride further with us. It's simple but the best.
Photos
Rattan Owners
Press
Rattan Coummunity
See what our users have to say.
Join us
Rattan Support
2-Year Warranty
Shipping
Payment
Model Compare
Warranty Register
Rattan Sevice
Return & Refund
Track Your Order
Help Center
Find a Rattan Rider
Contact us >
Ready to speak to you and support every need.
Call us 562-488-5588
Mon - Fri: 9 a.m.- 6 p.m.PSTSat & Sun: Closed
Help center & chat >
Search our extensive help center library or chat with an agent.
Cart
Your cart is empty
Rule No. 1 about shifting gears on an e-bike: Never shift when standing still. You should be pedaling the bike when you shift — not stopping or using the throttle power assist (which powers the bike forward even when you aren’t pedaling).
Shifting when you aren’t pedaling can damage the gears. For example, this can cause the bike chain to dislodge and come off in a derailleur system.
Only shift one gear at a time to avoid potential damage to the e-bike gear system. Aggressive gear changes can cause the chain to skip or derail.