Bike won’t turn on

In the unlikely event that your bike won't turn on,this guide will help troubleshoot the issue so you can get back to riding Rattan as soon as possible!

A low charge or a loose battery connection can cause your bike to not turn on when you press MODE button to power on. Follow the steps below to check that the battery is charged and correctly installed.

1.Check the battery charge level. With the battery in place on the bike, use the key to turn on the battery.

2.Press and hold the status button next to the LEDs. The LEDs on the battery gauge will light up. The more green LEDs that are lit up, the higher your current battery level.

 Note:The battery key must be in the on position for the LEDs to light up when the status button is pressed.

If the battery gauge is showing no or low charge,charge the battery. And please connect the charger to battery before you plug it into outlet.

 Once the battery is fully charged,reinstall the battery and try to turn on the bike.

If the bike won't turn on,follow the steps below to check the battery contacts.

1.Remove the battery and discharge remaining power. Start with the bike turned off,remove the battery,and press and hold MODE or power to discharge remaining power.

2.Turn on the bike. Long press and hold MODE or power to turn on the bike. If the bike does turn on, test the bike fully and ride Rattan.

3.If the bike won't turn on,follow the steps in the next section.

2)Check the connector

1.Check the display connector.

a.Locate the connector. Trace the cable coming from the display to the silver metal connector at the front of the bike.

b.Unplug,inspect,and plug in the connector. Snip zip ties as needed to access the connector. Untwist the metal portion of the connector,then pull each side directly apart,without twisting. Inspect the inside,and if it looks normal,reconnect sides according to the direction of arrow,without twisting,to reconnect.

c.Reinstall the battery and try to turn on the bike. If the bike won't turn on,follow the steps below to check the battery connection.

d.Check if there is a gap between the battery and the battery connector on frame,and adjust the battery track by unscrewing the screws on the bottom to better connect the battery and the bike.

 e.The battery cannot be charged,the display shows an abnormal battery power-

 -Use a multimeter to check if the battery still have voltage.

 -Check if the charger indicator is normal. (Red light means charging,green light means fully charged)

-The battery case is damaged,stop using the battery and contact