Warranty

 

Rattan Warranty
At Rattan, we provide 1-year warranty for all the electrical components including motor, display, charger, battery and controller of all Rattan ebikes.

In general, we will cover most problems of the system and defects from the factory. The Warranty will be activated at the date of order purchase.
Please refer to the following table for the warranty for specific parts.
The following parts are detailed time frame for warranty.
The following parts are covered by our 1-Year Warranty
 
Exceptions
The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Rattan, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Rattan. 
The warranty will NOT cover the problems caused by any of the following causes. 
  1. Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions
  1. Any unauthorized modification to the product, such as disassemble the bike without direction by Rattan, faulty installation, repair, or maintenance by anyone other than Rattan,
  1. The product has been in any accidents, such as traffic accidents
  1. The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes 
  1. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).
Services
If you notice any problems under the warranty with your bike, please contact us at
 info@rattanebike.com with the Following Information:
  1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
  1. Order number/ID
  1. The email and shipping address you used when placed order
  1. Pictures/Short videos of the problems and a brief description of the problems

Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact info@rattanebike.com and provide us with photo or video proof.
All free accessories will not be replaced or compensation if they cause scratches during transportation.
*NOTICE: We will not accept Shipping Damage Claims later than 7 days from receipt of products.

Parts and Labor. Rattan may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you send the defective parts back to us. If applicable law requires Rattan to return a replaced item to you, you agree to pay Rattan the retail cost of the replacement item and shipping.
Do-It-Yourself (DIY) Parts Service. DIY Parts Service allows you to service your own product. If Rattan determines that DIY Parts Service is available to you, Rattan will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. Rattan reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not.
For any repair outside the Warranty. Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us at info@rattanebike.com for further information.
*Note, we DO NOT accept return of the bike. If you have any problems with the product, please contact us at info@rattanebike.com. Our dedicated customer support will be more than happy to assisting you.